We respond to inquiries within 24 hours on business days.
Business hours
| Mon to Thu | 8:00 a.m. to 12:30 p.m. 1:30 p.m. to 4:00 p.m. |
|---|---|
| Fri | 8:00 a.m. to 2:00 p.m. |
Contact
Some questions can be answered more quickly by phone.
Welcome to our FAQ section!
Here we have compiled a comprehensive list of the most frequently asked questions about our shop and our products. Our goal is to provide you with all the information you need quickly and easily. Whether you have questions about orders, payments, shipping, or returns, or you have questions about our products and their features, we have the answers for you.
If you still have further questions, please visit our knowledge base. There you will find further information about our products and our service.
And if you still haven't found the answer to your question, don't hesitate to contact us.
We are happy to assist you and help you further!
Does your demand not correspond to our offered volume discounts? Can't find what you are looking for in our range? Talk to us - We will check your request and, if necessary, create an individual offer adapted to your special requirements. Simply use our sample form:
You can of course also call us at +49 (0)5403 79 69 00 or write an email to info@rotert.com.
Simply use our practical sample request form under Contact. This will forward you directly to the correct department.
You can of course also call us at +49 (0)5403 79 69 00 or write an email to info@rotert.com.
Our current price list for download:
If you are ordering from us for the first time, we reserve the right in exceptional cases to deliver only against prepayment. You can generally assume that we accept your chosen payment method.
Further details (e.g. time of payment) are available when selecting the respective payment method.
We offer the following payment options:
We usually ship within 1-2 business days after your order: within Germany with DHL, abroad with UPS, larger quantities by freight forwarder (Dachser). We will inform you directly in case of foreseeable delays. For urgent or deadline-bound deliveries, please call us.
Delivery within Germany for orders in the webshop:
Sterile bottles and containers: Exceptions regarding shipping costs are possible.
Deliveries to German islands: Parcel services charge an island surcharge of EUR 16.10 net per shipment, which we pass on at cost.
We will inform you separately by email as soon as your shipment is on its way.
Please contact our customer service immediately via Contact - Complaint. Please have photos of the damage ready.
Deliveries within the EU are subject to country-dependent shipping costs:
Yes, for € 117.81 (€ 99.00 net). The amount includes packaging, shipping, and customs clearance fees. The recipient bears import VAT and customs duties.
If you made a mistake with your order or the goods do not meet your expectations, you bear the return shipping costs. For freight forwarding goods, these amount to a maximum of 50 Euro per order. Please feel free to contact us by phone or use our contact form if you have further questions.
Consumers have a right of withdrawal. You can find our instruction on the right of withdrawal and the withdrawal form here:
Yes, we try to source our packaging largely from recycled materials.
Since we can no longer guarantee that the items are still sterile after shipment, these items are excluded from return.
Yes, we offer express shipping on request. Please contact us before placing your order.
Before you get lost in our assortment, simply use our practical product guide.
Click on the "Questions about the item?" button on the item detail page. You will be forwarded directly to the appropriate form.
Here you can find out everything about the properties of plastics
Here you can find out everything about the chemical resistance of plastics
Most items are offered as a set of container and lid, but are generally also available separately. If you only need one of the two, please feel free to send us a request to info@rotert.com.
You can save your shopping cart by creating a customer account. After logging in, your shopping cart is preserved.
Click on "Forgot password?" in the login area. You will receive an email with instructions on how to reset it.
Click on "Change password" under "My Account" and then on the "Two-factor authentication" button there.
Please try to clear your browser cache or open the page in another browser. If problems persist, please contact us.
Yes, information on current promotions can be found on our homepage or in our newsletter.
