To shop in our new shop, existing customers need new login details just once. Don't worry, this is done quickly:
Enter the email address of your customer account in the E-Mail field below and click Request new access.
We will immediately send you a new password by email. If it does not show up in your inbox, please also check your spam folder.
Log in with your email address and the new password. Your account, your data and your previous orders are all there for you as usual.
INFO: Your original customer account remains intact. Your customer data, communication and transactions are still stored with us.
You can also see your previous orders in the order overview under “My Account”.
Frequently asked questions
Please check your spam folder first and make sure you used the email address of your customer account. If nothing arrives, we are happy to help: via our contact form, by email at info@rotert.com or by phone on +49 5403 79690-0 (Monday to Thursday 8:00 a.m. to 12:30 p.m. and 1:30 p.m. to 4:00 p.m., Friday 8:00 a.m. to 2:00 p.m.).
Yes. After logging in, you can set your own password at any time under “My Account” > “Change password”. There you can also activate two-factor authentication if you wish.
After logging in, you will find your previous orders in the order overview under “My Account”.
Yes, you can also check out as a guest. If you are not a customer yet, you can register at any time.
We look forward to your order!
If you have any questions or problems, please use our contact form.
You can also reach us by phone at
+49 5403 796900 or by email at info@rotert.com.
