Shipping

We usually ship within 1 to 2 business days after your order, unless otherwise stated for individual items or in the product description.

For transport we choose between the parcel services DHL and UPS. Larger volumes are shipped by the freight forwarder Dachser.

If longer delivery times are foreseeable, we will inform you directly. If you need items urgently or with scheduled delivery, it is best to give us a quick call so that we can discuss everything directly.

Phone: +49 5403 79690-0
Email: info@rotert.com

Payment

If you are ordering from us for the first time, we reserve the right in exceptional cases to deliver only against prepayment. You can generally assume that we accept the payment method you have chosen.

Further details (e.g. time of payment) are provided when you select the respective payment method.

We offer the following payment options:

Prepayment

Prepayment with 3% discount (for all customers in all selectable countries): We will send you our bank details and the amount payable in our order confirmation by email. Please transfer the amount to the account stated there, quoting your order number as the payment reference. The amount is due for payment immediately after conclusion of the contract. The goods will be shipped as soon as the amount has been credited to our account.

Invoice

We ship the goods to you on open account, payable within 30 days of the invoice date. With this payment method, we reserve the right to perform a credit check and, depending on the result, to request prepayment of the invoice amount.

Payment processing via PayPal

If you select the payment methods PayPal, direct debit via PayPal or credit card via PayPal, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). The PayPal User Agreement applies or, if you do not have a PayPal account or pay without one, the terms for payments without a PayPal account. Information on the processing of your data by PayPal can be found in the PayPal Privacy Statement. We do not charge any additional fees for using these payment methods.

PayPal

PayPal (for all customers in all selectable countries): You pay directly from the ordering process with your PayPal account. To do so, log in to PayPal with your access data (or register there) and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order has been placed.

Direct debit via PayPal

You pay by SEPA direct debit from your bank account; a PayPal account is not required. By confirming the payment instruction, you grant PayPal a SEPA direct debit mandate. PayPal may carry out an identity and credit check in advance and reject the payment method depending on the result; in this case, the other payment methods remain available to you. PayPal will inform you of the amount and the date of the debit together with the payment confirmation (pre-notification). If the direct debit is not honoured, e.g. due to insufficient funds or incorrect bank details, PayPal may charge a fee in accordance with its terms.

Credit card via PayPal (e.g. Mastercard and VISA)

The card payment is processed via PayPal; a PayPal account is not required. You enter your card details in the ordering process and, if necessary, additionally confirm the payment with your bank (3-D Secure). Your card will be charged immediately after the order has been placed. PayPal or Rotert will appear as the payee on your card statement.

Shipping costs

Delivery within Germany for orders in the webshop

We deliver without a minimum order value, subject to the following rules:

The small quantity surcharge for orders in our webshop below a goods value of EUR 50.00 net serves to cover the order processing costs.

Deliveries to German islands

For delivery to islands, parcel services charge a surcharge (added to the shipping costs) of € 16.10 net per shipment, which we pass on to you 1:1.

Sterile bottles and containers

Here we reserve the right to make exceptions to the above limits, as the calculation in this product range sometimes does not allow free delivery.

Resellers

Different shipping conditions apply to resellers.

Delivery abroad

Shipments abroad are handled by UPS. We deliver free of charge from a goods value of EUR 400.00 net to Belgium, Denmark, Luxembourg, the Netherlands and Austria. For all other countries and for orders below this limit, the shipping costs are shown in the shopping cart. For orders below a goods value of EUR 50.00 net, a small quantity surcharge of EUR 15.00 net also applies to deliveries abroad.

Deliveries to EU countries

Deliveries within the EU are subject to country-specific shipping costs as follows:

Deliveries to Switzerland and Norway

€ 99.00 net. This amount includes packaging, shipping and the customs clearance effort on our side and at the parcel service. The recipient bears import VAT and any customs duties.

If this flat rate does not cover the actual freight costs incurred, we reserve the right to make a new offer.

Returns and return shipping

Please understand that, as a customer, you bear the direct costs of return shipping. For goods that cannot be returned to us by normal post due to their nature (freight goods), the direct costs of return shipping are estimated at a maximum of 50 euros per item.

Withdraw from contract

More information: Contact | FAQ | Terms and conditions | Withdraw from contract