Our new online shop is here!
Dear customers, we are delighted to introduce our new online shop. We have extensively expanded and improved our platform so that you can find the right product even faster and more conveniently.
The new shop has been developed from the ground up: its technology, design and features have all been completely rebuilt. Especially in the early days, you may occasionally come across minor teething problems. We are doing our best to make the switch as easy as possible for you and welcome any feedback.
What the new shop offers
-
Faster search
Results while you type, including by item number.
moreless
Our new search delivers much better results. Matching products appear while you are still typing, and you can also search directly by item number. -
Product advisor
The right container in a few clicks, from sample containers to drums.
Go to the product advisormoreless
Our interactive advisor guides you to the right plastic container or bottle. Criteria such as volume, nominal capacity, material, thread type or sterile versions narrow down the selection step by step, and matching items are shown instantly. -
Advanced filters
Narrow down by colour, material, volume, approvals and more.
moreless
Within the product categories you can narrow down the selection, for example by colour, material, volume, price, sterile versions, UN approval or food approval. This makes choosing easier and saves time. -
Clear product listings
Material, volume and item number right in the overview.
moreless
Key details such as material, volume and item number are visible right in the overview. With the wishlist and the comparison list you can save items and compare them side by side. -
Product pages with downloads
All technical details, documents, accessories and reviews.
moreless
Every product page shows the technical details at a glance: dimensions and weight, material, operating temperature, thread, closure and approvals such as food contact or dangerous goods approval. From there you can go straight to the chemical resistance chart and the properties of plastics. Every product page also has a download area with documents such as technical datasheets, instructions for use and approvals; downloads are available after logging in. You will also find matching accessories, similar items and customer reviews. -
Questions, quotes or samples
Send your request straight from the product page.
moreless
Use the button on the product page to send us your question, quote request or sample request for that specific product. -
Knowledge base
In-depth articles and guides on plastics.
Go to the knowledge basemoreless
Our knowledge base offers articles and guides on plastics and their applications, for example on the properties and chemical resistance of plastics, as well as guides to drum pumps, wash bottles and sterile bottles. Ideal for anyone who wants to dig deeper. -
News
New products and current topics at a glance.
Go to the newsmoreless
Here we keep you up to date on new products and current topics, such as the new EU Packaging and Packaging Waste Regulation (PPWR). -
FAQ section
Answers to common questions, available at any time.
Go to the FAQmoreless
Our FAQ section answers common questions about ordering, payment, shipping and cancellation, our products and using the shop, at any time. -
Your customer account
Orders, invoices, addresses and more in one place.
moreless
Under “My Account” you will find your personal data, address management, orders, invoices, reviews, wishlist, comparison list and newsletter, all clearly arranged. Your shopping cart is saved after you log in. For extra security, you can activate two-factor authentication under “Change password”. -
Ordering, payment, shipping
Order with an account or as a guest, pay flexibly.
Payment & shippingmoreless
You can order with a customer account or as a guest. Pay via PayPal, by direct debit or credit card via PayPal, on account (for companies in Germany and Austria) or by prepayment with a 3 % discount. We ship with DHL and UPS, larger volumes by Dachser freight forwarding. -
Ways to contact us
Dedicated forms for questions, complaints and samples.
Contact usmoreless
There are dedicated contact forms for questions, complaints and sample requests, with the option to attach a file. We respond to inquiries within 24 hours on business days. By phone, we are available Monday to Thursday from 8:00 a.m. to 12:30 p.m. and 1:30 p.m. to 4:00 p.m., and on Friday from 8:00 a.m. to 2:00 p.m. You can of course also email us at info@rotert.com or call us as usual on +49 5403 79690-0. -
German and English
The shop is also available in English.
moreless
Use the language selector at the top right to switch between German and English at any time. -
Behind the scenes
Faster internal processing of your orders.
moreless
We have also modernised a great deal behind the scenes. Orders are now processed faster internally and can be clearly assigned.
Important for existing customers
Please note that your previous login details could not be transferred due to the system change. However, your customer account has not been lost. Here is how to log in again:
- Enter your email addressOn the “New shop access” page, enter your email address in the field provided.
- Receive new login detailsYou will automatically receive new login details by email.
- Shop as usualLog in and continue shopping with your existing account.
All previous information such as customer data, communication and transactions remains stored with us.
In the order overview under “My Account” you can also see your previous orders. You will also find all the details in the main menu under “New Shopaccount”.
We hope you quickly feel at home in the new shop and look forward to your feedback. Thank you for your loyalty and trust!
