In light of the ongoing COVID-19 pandemic, ROTERT is committed to taking responsible measures to protect public health and slow the spread of the virus. The well-being of our workforce, customers, and partners remains our primary concern. We have enacted robust operational guidelines and outline our current operational status below:
Shipping and Fulfillment
- Active order processing: Our logistics operations remain active, and we are working diligently to keep dispatch schedules as reliable as possible.
- Goods receiving and warehouse operations: Receiving and picking procedures continue without structural interruption during standard operating hours.
- Courier carrier transit times: High package volumes across all regional and international carrier networks may cause extended delivery windows. Please ensure that shipments can be accepted on the initial delivery attempt to avoid parcels being returned to our facilities.
Product Availability
- Respiratory protection and PPE: Supplies of certified respiratory masks and protective personal equipment are currently depleted and unavailable for reorder. We kindly request that you refrain from sending separate stock inquiries for these items.
- High-demand containers: Key product categories experiencing high market demand – such as chemical canisters, trigger spray bottles, and rectangular narrow-neck bottles (100 to 1,000 ml) – face extended production lead times. Replenishment shipments are expected progressively starting in late June and early July 2020.
Customer Service and Communication
- Inquiries via email preferred: With large portions of our administrative team operating remotely from home offices, telephone capacity is limited. We kindly ask that you direct all inquiries by email to info@rotert.com. Response times may currently take up to 48 hours in individual cases.
- Returns and claims: Warranty claims and product returns continue to be evaluated and credited systematically, though processing may experience minor delays.
We appreciate your patience, understanding, and continued partnership throughout this challenging period. Stay safe and healthy.
Your ROTERT Team